Our service areas
We transform businesses through targeted technology solutions. Our practice areas bridge strategy and delivery, enabling organisations to unlock their full potential.
Enterprise Platforms
We help organisations modernise, integrate and connect the systems that keep the business running. From ERP and CRM to digital ecosystems and data architecture, we ensure your core platforms work together and are ready for AI-driven change.
By reducing complexity, improving interoperability and strengthening foundations, we enable you to move faster, adopt emerging technologies and unlock the full benefits of AI without disrupting day-to-day operations.
Connected Systems
We help organisations design and connect the systems, data and experiences that underpin how the business operates. From ERP and CRM to digital channels and integration layers, we create connected environments where information flows seamlessly and teams can work with confidence.
By reducing silos and improving interoperability, we enable organisations to scale, adapt and unlock greater value from both their platforms and AI initiatives.
CCaaS Solutions
We design and deliver modern, flexible contact centre solutions that improve customer experience while reducing cost and complexity. By combining cloud-based platforms, intelligent automation and data insight, we help organisations create contact centres that are scalable, resilient and ready for change.
The result is faster response times, better visibility and more meaningful interactions - with AI enhancing performance across every channel.
Automation & AI
We design and deliver AI and automation solutions that reduce effort, accelerate performance and unlock faster ways of working. By focusing on the opportunities with the greatest impact, we help you achieve quick wins, reduce operational cost and build momentum for broader transformation.
The result is smarter, more efficient and more scalable operations - with AI driving meaningful value at every stage of the journey.
Governance, Risk & Compliance
We help organisations strengthen governance, manage risk, and meet regulatory obligations in complex and fast-changing environments. Our approach ensures controls, policies, and assurance frameworks are proportionate, practical, and aligned to strategic objectives.
By combining deep regulatory knowledge with technology and delivery expertise, we support clients to identify risk early, embed compliance into day-to-day operations, and maintain confidence with stakeholders. The result is resilient governance that enables growth, not constraint.
How We Work
01.Advise
We find your unique 'why' — the purpose at the heart of your transformation. Then our experts work with you to cut through complexity and make sure every decision is purposeful, aligned, and value focused. The result? A foundation for transformation that’s not just ambitious — it's achievable.
02.Design
From mapping your customer journeys to designing processes and architectures, we design solutions tailored to your needs and aligned with your strategy. We’ll work with you to build a clear and actionable roadmap that works towards a new possible that’s right for your business.
03.Deliver
With clarity and confidence in place, it’s time to make it happen. Through agile cycles of development and testing, we bring your roadmap to life with speed and precision. Our delivery approach is hands-on and proactive with senior experts who've walked in your shoes.
04.Support
Transformation doesn’t stop at success — it’s about continuous evolution. That’s why we empower your teams with the tools and skills they need to keep succeeding. Our end-to-end support model monitors, improves, and guides your teams so they can continue to grow, adapt, and thrive.
Start with the why
Case studies
Transforming Finance Operations Across a Global University
University College Dublin (UCD) is Ireland’s leading international university, based in Dublin with facilities in Ireland, the USA and Singapore. The university’s finance systems date from the 1990s, working in a decentralised model. The university had a desire to procure and implement a modern ERP finance technology solution to ensure effective future operations aligned to growth and the continuation of quality services to students and staff.
Following an initial advisory engagement on how to approach and consider such a requirement, Org was selected as the client-side transformation partner of choice to support, guide and deliver the required design and implementation of a new operating model, new ways of working and programme set up to ensure the successful start up and running of the required finance transformation programme.
Transforming Finance and Operations Through a System Review
Carlisle, a leading UK Facilities Management business, required third-party advisors to undertake a full review of their Financial and Operational systems estate.
New-in-post CFO Guy Phillips discovered that he had inherited an out-of-date & poorly configured suite of finance systems which obviously needed immediate replacement.
Carlisle did not believe that they had the in-house knowledge or experience of tackling a scenario like this alone and so looked to partner with an external 3rd party with such capability.
Securing Ireland’s Roads: Inside the Rapid Build of a NIS2-Ready Cyber Regulator
In 2024, Ireland’s National Transport Authority (NTA) was appointed as the National Competent Authority (NCA) for implementing the NIS2 directive across the road sector.
At the time of nomination, the NTA faced a blank slate:
- No established team
- No budget allocation
- No finalised legislation
With critical infrastructure—including roads, tunnels, bridges, and digital traffic systems—under its remit, the NTA needed to move fast and build both capability and credibility from the ground up.
Growing from Vendor to Strategic Partner – Supporting Poundland’s Growth Through End-to-End Technology Services
Poundland operates in a fast-paced retail environment with a complex IT landscape supporting its in-store operations, stock management, and customer engagement platforms. The business needed reliable partners to support day-to-day operations while enabling strategic programmes to drive innovation.
From managing critical applications and resolving technical issues to leading national programme delivery and handling complex data migrations, Poundland required end-to-end technology services that could flex with evolving business needs. These services had to be delivered at speed, without compromising on quality, cost control, or security.
Org was engaged across multiple programmes and service lines to provide the technical assurance, delivery capability, and support needed to unlock long-term value.
From pause to progress – Records management platform and operating model upgrade
The client was midway through an upgrade of its records management platform, driven by compliance requirements. The program was not delivering to business expectations, and leadership took the decision to place it on hold to contain further risk and cost. That pause raised questions: what had gone wrong, and what needed to be true before the program could safely restart? Executives across business, risk and technology needed an independent answer quickly, and they needed one they could all stand behind, since restarting without addressing root causes risked repeating the same outcome at greater expense.
Turning a failed finance system migration into a clear transformation strategy
A leading UK transport operator was managing a complex finance and operational technology landscape that had developed over many years through acquisitions, organisational change and decentralised decision-making.
Multiple legal entities were operating different finance systems, each with its own Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes. The result was a fragmented technology estate, inconsistent ways of working and limited enterprise-wide visibility across finance operations.
At the centre of the landscape sat an ageing finance platform that had reached end of life and was no longer supported, increasing operational cost and risk.
The organisation had already invested six months attempting to migrate to the incumbent vendor’s cloud solution. However, the programme failed to deliver the functionality the business required, leaving leadership without a clear path forward and needing confidence before making another major technology investment.
The client recognised that before selecting another platform, it first needed an independent assessment to understand its current environment, define future business requirements and establish a clear transformation roadmap.
Enabling Scalable Project Delivery and Revenue Operations at Buro Happold
Buro Happold, a global practice of engineers, designers and advisors, was facing challenges with its Order to Cash operations that were hindering their timely adoption of regulatory compliance, scaling the function in a period of rapid growth and optimizing cash management activities.
Key challenges included:
- A fragmented systems and process landscape with multiple tools used inconsistently across regions
- Heavy reliance on manual workarounds across service to cash and invoicing, limiting scalability
- Manual data movement between project management and finance systems
- Decentralised governance and inconsistent invoicing processes across regions
- Emerging EU e invoicing compliance requirements demanding new capabilities and accelerated timeframes
- A need for a clear roadmap to consolidate systems and guide future transformation toward a scalable, governed operating model.
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