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UPGRADING BOTH TECH AND CUSTOMER SERVICE

Energy & Utilities

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PUTTING PEOPLE AT THE HEART OF CHANGE

In a time of unprecedented volatility, energy and utility sectors are urgently seeking ways to offer improved customer service and efficiencies.

The energy and utility sector is facing unprecedented change and challenge, from climate change and the accelerating need for sustainability, to advances in technology, massive fluctuations in prices and new expectations of how customers want to interact with providers. Therefore, providers need to focus on operational efficiency and customer experience.

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Org’s expertise helps energy and utility organisations outsource key but non-core process areas and concentrate on improving core functions.

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We support our clients in understanding the potential of digitalisation and work with them to develop a roadmap and execution plans. We take time to understand their business challenges and, using wide sector experience, offer solutions that work not just today but prepare your organisation for the years ahead.

Human Insights.
Talent-led Solutions.

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Energy, utilities and telecommunications companies are crucial to the functioning of industry and society. Org’s expertise and experience helps to keep them flexible and prepared for ever-changing demands.

Utilities that maintained or improved digital service saw overall customer satisfaction rise
2%

while others experienced a decline of 1% (*McKinsey)

By 2030 the number of EVs worldwide will reach almost
250mil

making them one of the largest flexible loads on the electricity grid (*Gartner)

By 2025
40%

of new monitoring and control systems in the utility sector will use IoT

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The energy & utility sectors are facing a period of great change and challenge. We’re here to help them navigate the storm with best-in-class industry experience, and an approach that puts people and partnership first.

Financial Services
One of the fastest moving industry sectors
Organisations need a partner who understands the issues and listens
Organisations need a partner who understands the issues and listens