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- AUTHOR|ORG
- DATE|12 Sep 2022
- READ TIME|--
Improved recruitment process speed by
42%
to turn around care service delivery and reduce risk of hospice closure
Business case built and teams set up in
40 days
to deliver robust governance and high-level plan
The Challenge
Transformation where it matters most.
A combination of outdated systems and increasing pressures on nursing care necessitated a fresh approach to systems, processes and people to mitigate the risk of poor patient delivery.
The Insight
A complete transformation to deliver exceptional patient care.
On nursing care necessitated a complete transformation across systems, processes and people to mitigate the risk of poor patient delivery.
The Objective
The key objective was to build a project management team capable of effecting cultural transformation in the way the charity functions, day to day.
Silke Brittain
It was all about people: listening to them, respecting their time and empathising with their challenges
The Solution
We rapidly pulled a new project team together to spearhead the transformation programme.
Our experience of complex projects prepared us to act with tact and respect when defining ways of working, in close collaboration with the people team, and across the wider organisation.
We enacted culture change, together with a communication and engagement strategy to embed new systems and changes to processes, engaging staff in a cycle of continuous improvement together with a seamless transition to improved ways of working.
Results
CLEAR STRUCTURE
ADOPTION ACROSS ORGANISATION
New ways of working with HR and people services were successfully communicated and embedded
RESOURCE PLANNING
We identified internal capability and recruited new resource to support the changes, getting people onboard in a fraction of the usual recruitment time.
FUTURE PROOFING
To ensure sustainable behavioural and cultural change, we delivered a forward focused communication and engagement strategy and plan.
ABOUT
We believe there is always a smarter, more collaborative way to do things. So we have designed and built a company that aims to humanise the experience of transformational change for organisations.
We know that if we gather the most authentic, intelligent and inventive people and put the latest technology in their hands, there is no problem they can’t solve or business they can’t help transform and grow.
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